Website Terms and Conditions
Effective Date: 7 October 2026
1. Scope
These Terms and Conditions (“Terms”) govern your access to and use of the EverBuddy website, CareCall functions and other services provided by EverBuddy.
By using the website or an applicable service, you agree to these Terms.
If you do not agree, you should stop using the relevant service.
2. About EverBuddy
EverBuddy develops AI-enabled communication and care-support technology, including CareCall.
Unless expressly stated otherwise, EverBuddy does not provide medical diagnosis, medical treatment, psychiatric diagnosis or emergency services.
3. Privacy
Use of our services is also subject to our Privacy Statement and, where applicable, a Personal Information Collection Statement or separate consent notice.
Acceptance of these Terms does not by itself constitute consent to optional direct marketing.
4. CareCall
CareCall may provide:
- companionship calls;
- agreed reminders;
- general wellbeing conversations;
- service follow-up;
- information collection for an agreed programme; and
- other functionality described when the service is activated.
Functions may vary by programme or service configuration.
5. Twilio and Third-Party Infrastructure
CareCall may use Twilio or other telecommunications and cloud service providers.
Use of CareCall may therefore require certain communications data to be transmitted through third-party infrastructure.
Such third parties may also have their own applicable privacy policies and terms.
6. AI, Transcription and Recording
Depending on the service configuration, CareCall may use:
- speech recognition;
- transcription;
- natural-language processing;
- conversation summarisation;
- reminder extraction;
- AI-generated responses; and
- other automated functions.
Not every call is necessarily recorded.
Where recording, transcription or additional processing applies, EverBuddy will provide appropriate notice where required.
7. Ending a Call and Opting Out
You may end a CareCall interaction at any time by hanging up.
Where future calls are optional, you may ask us to stop further CareCall contact.
Requests may be sent to:
Daven CHU
Privacy Officer
8. Not Medical Advice
EverBuddy is not intended to replace qualified healthcare, mental-health or social-care professionals.
Information generated by EverBuddy:
- may contain errors;
- may be incomplete;
- is not a diagnosis;
- should not be the sole basis for important health decisions; and
- should be reviewed appropriately where professional assessment is required.
9. No Emergency Service
EverBuddy, CareCall, WhatsApp channels and our website are not emergency services.
Do not rely on them for urgent assistance.
In an emergency, contact the appropriate local emergency service or professional directly.
10. AI Limitations
Artificial intelligence can make mistakes.
Speech recognition may also be affected by:
- accent;
- dialect;
- background noise;
- telephone quality;
- language switching; and
- incomplete context.
Users should not rely on AI output where professional judgement is required.
11. WhatsApp
EverBuddy may provide a WhatsApp connection.
Use of WhatsApp is optional.
By choosing to use WhatsApp, you acknowledge that:
- WhatsApp and Meta may process information;
- their own terms and privacy policies apply;
- information may be processed outside Hong Kong; and
- EverBuddy cannot control the independent operation of WhatsApp.
12. Contact Us
You should only provide information reasonably necessary to your enquiry.
Unless specifically requested, please do not submit unnecessary:
- identity documents;
- passwords;
- banking details;
- highly sensitive health documents; or
- confidential information concerning another person.
13. User Responsibilities
You must not:
- use the service unlawfully;
- impersonate another person;
- gain unauthorised access;
- interfere with system security;
- introduce malicious code;
- harass other people;
- overload or attack the service;
- unlawfully scrape information;
- infringe intellectual-property rights; or
- misuse EverBuddy's proprietary technology.
14. Information Concerning Other Persons
If you provide information about another person, you should have appropriate authority to do so.
Where appropriate, you should inform that person about EverBuddy's involvement and applicable privacy arrangements.
15. Intellectual Property
EverBuddy or its licensors own applicable rights in:
- software;
- website content;
- trademarks;
- logos;
- interfaces;
- AI systems;
- workflows;
- proprietary models;
- databases;
- documentation; and
- related materials.
Unauthorised copying, commercial exploitation, reverse engineering or distribution is prohibited except where permitted by law.
16. Research
Use of the ordinary EverBuddy website or CareCall does not automatically mean that you have agreed to participate in research.
Where formal research participation requires consent, appropriate research documentation should be provided separately.
17. Service Availability
We do not guarantee uninterrupted availability.
Services may be affected by:
- maintenance;
- software failure;
- telecommunications outages;
- internet outages;
- cyber incidents;
- cloud-provider outages;
- third-party failures; or
- circumstances outside our reasonable control.
18. Third-Party Links
Our website may link to third-party services.
EverBuddy does not control all third-party websites or platforms and is not responsible for their independent terms, privacy practices or content.
19. Website Information
Website materials are provided for general informational purposes unless expressly stated otherwise.
They should not automatically be treated as professional, legal or medical advice.
20. Limitation of Liability
Nothing in these Terms excludes liability where exclusion is prohibited by law.
To the maximum extent permitted by applicable law, EverBuddy will not be liable for indirect or consequential losses arising solely from:
- improper reliance on general website information;
- unauthorised use;
- third-party platforms outside our control;
- communications failures;
- misuse of AI output; or
- failure to obtain appropriate professional or emergency assistance.
21. Suspension or Termination
EverBuddy may suspend or terminate service access where reasonably necessary because of:
- serious breach of these Terms;
- unlawful activity;
- fraud;
- cybersecurity risk;
- abuse;
- legal requirements; or
- discontinuation of a service.
22. Your Right to Stop Using the Service
You may stop using our website at any time.
You may also request the termination of optional CareCall or messaging services.
Privacy-related termination requests may be sent to:
Daven CHU
Privacy Officer
23. Direct Marketing
Acceptance of these Terms does not constitute consent to direct marketing.
Direct-marketing consent, where requested, will be handled separately.
You may withdraw such consent at any time without charge.
24. Changes to These Terms
We may update these Terms from time to time.
The latest version will be published on our website.
25. Governing Law
These Terms are governed by the laws of the Hong Kong Special Administrative Region.
Subject to any non-excludable legal rights, disputes will be subject to the jurisdiction of the Hong Kong courts.
26. Contact
For general or privacy-related questions:
EverBuddy
Privacy Officer: Daven CHU
Email: enquiry.everbuddy@gmail.com